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Support Scams and Diagnostic Services

Posted by David Harley on November 24, 2016

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Sometimes the borderline between out-and-out support scams and sub-optimal diagnostic services is too blurry for comfort.

Support scams and Balance

Posted by Kevin on October 22, 2016

I believe in balance. All problems are caused by imbalance. Illnesses are caused by imbalances in the body; wars are caused by imbalances in the ether; and even support scams are caused by imbalance. I had another call from Microsoft’s computer maintenance department. I wasn’t feeling good. I am ashamed to say I told him […]

Tech Support Scams: is Dell Compromised?

Posted by David Harley on January 7, 2016

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How come tech support scammers claiming to be from Dell have so much information about the Dell customers they’re calling?

Double Dipping: Nuclear exploit, fake BSOD, support scams

Posted by David Harley on July 31, 2015

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Support scam articles are like buses: there’s nothing happening for months, then there are half a dozen at once. I’ve already mentioned in several places a burst of issues relating to support scams, iOS and OS X that have been reported this month. This morning I saw a warning in a Facebook group about a classic […]

(Alleged) support scam site knocked back

Posted by David Harley on October 26, 2014

Cold calling tech support scams: misleading advice, fake viruses, fake support package deals. Sadly, the FTC’s efforts only reach a few of the offenders.

Support Scams and Developer Data Harvesting: is there a Connection?

Posted by David Harley on June 23, 2014

Richard Hay tells us that a cold-caller ostensibly from the DVLUP programme may actually be hoping to harvest some sensitive personal data. Is this human trojan horse from the same stable as tech support scams?